obm88Frequently Asked Questions

We at obm88 require one government-issued photo ID for KYC verification. Acceptable documents include a valid Indonesian KTP (national identity card), SIM (driver's license), or passport. You must submit a clear, front-facing photo of the ID showing your full name, date of birth, and ID number. The ID must not be expired. We use this information to verify your identity and prevent fraud. Verification typically takes one business day. Once approved, you can withdraw funds from your obm88 account. If you have difficulty uploading your document, contact our support team—they can guide you through the process. Users in Jakarta, Surabaya, Bandung, Medan, Semarang, and Yogyakarta can verify their identity using the same methods.

If you forget your password, go to the login page and click "Forgot your password?" Enter the email address associated with your obm88 account. We will send a password-reset link to that email. Click the link, and you will be taken to a page where you can create a new password. Use a strong password that combines uppercase, lowercase, numbers, and special characters. After resetting, log in with your username (or email) and new password. If you do not receive the reset email, check your spam folder. If you still cannot access your account after resetting your password, contact our support team with your registered email address, and we will help you regain access to your obm88 account.

We at obm88 do not charge deposits made via e-wallets (DANA, e-wallet, mobile banking, local payment, online payment) or e-wallet scan-and-pay. Bank transfers to our virtual account (mobile banking, local payment, online payment, e-wallet) are also free. Withdrawal fees depend on your chosen method. E-wallet withdrawals typically carry no fee; bank transfers may incur a small processing fee set by your bank (not by obm88). Check our payment page for current withdrawal fee information before you submit a request. All fees are displayed transparently before you confirm. We do not hide charges. If you are unsure about fees for your specific payment method, contact our support team, and they will clarify costs before your transaction proceeds.

If a deposit or withdrawal fails, check the status in your account transaction history. A failed transaction should return funds to your original source (e-wallet or bank account) within one to three business days. If your bank or e-wallet (mobile banking, local payment, online payment, e-wallet, mobile banking, local payment) shows the money deducted but obm88 did not receive it, contact our support team immediately with your transaction ID and screenshot of the failed payment. We will investigate and work with your payment provider to resolve it. Do not attempt to re-submit the same transaction—wait for support to confirm the first attempt failed. For withdrawals, if obm88 initiates payment but your bank or e-wallet does not receive it, inform us with your withdrawal confirmation number, and we will escalate to our payment processor to track and restore your funds.

obm88 offers four main categories. First, our sportsbook covers football (Liga 1, Piala Indonesia, Champions League, Premier League, World Cup), badminton, MotoGP, and other sports. Second, we host live-dealer tables including blackjack, roulette, baccarat, and Dragon Tiger streamed from professional studios. Third, our slots collection features Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, and other titles. Fourth, we offer esports markets for Mobile Legends, Free Fire, and PUBG Mobile tournaments. All categories are accessible from your obm88 account on mobile (Android or iOS) and desktop. Simply log in and navigate to your chosen section. Each game has its own rules and mechanics; check the game guide or help section for details before your first session.

We at obm88 operate a loyalty tier system that rewards active account holders. As you deposit and play on our platform, you earn loyalty points. These points accumulate and unlock higher membership tiers, each offering benefits such as faster withdrawals, exclusive game access, or special promotions. Your tier status is visible in your account dashboard. Points do not expire as long as your account remains open and you maintain regular activity. The exact benefits of each tier vary; log in to your obm88 account to view your current tier and the rewards available at the next level. If you have questions about how points are earned or which tier benefits apply to you, contact our support team—they will explain your current status and what you need to reach the next tier.

To request deletion of your obm88 account and associated personal data, contact our support team with your account username and registered email address. Include the phrase "Account Deletion Request" in your message so we can process it correctly. We will verify your identity and confirm that your account has zero balance and no pending transactions. Once verified, we will schedule your account for permanent deletion. Your personal information (name, email, phone, government ID) will be securely erased from our systems in accordance with applicable data-protection law. Some transaction records may be retained for legal and tax compliance purposes. Account deletion is permanent and cannot be reversed. If you have funds in your account, withdraw them before submitting a deletion request.

You can reach our support team via email or through your obm88 account. Log in and look for the "Contact Support" or "Help" link in your account menu. Fill out the inquiry form with your question and any relevant details (transaction ID, game issue, payment problem). Our support team reviews inquiries and responds within one business day. For urgent issues, include "Priority" in your message. You can also email us directly using the contact address listed on our website. When contacting support, provide your username, registered email, and a clear description of your issue. This helps us resolve your problem faster. Our support team can assist with account access, payment troubleshooting, game questions, KYC verification, and any other obm88-related concerns.